Dasar privasi
Latest Update: October 12, 2024
This Privacy Policy explains how STARXBOX (the "Website", "we", or "us") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from starxbox.com (the "Website"), or otherwise communicate with us regarding this website (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or other individual whose information is collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any other measures required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you as follows. The information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may also use the information collected about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
What personal information we obtain about you depends on how you interact with our website and use our services. We use the term "personal information" to mean information that identifies you, relates to you, describes you, or may be associated with you. The following section describes the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
- Contact Details: including your name, address, phone number, and email.
- Order Information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: including your username, password, security questions, and other information used for account security purposes.
- Customer Support Information: including the information you choose to include in your communications with us, such as when sending messages through the Service.
Certain features of the Service may require you to provide certain personal information directly to us. You may choose not to provide this information, but doing so may result in your inability to use or access these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Service ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Service.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors collect payment information (such as bank account, credit card or debit card information, billing address) to process your payments, ship your orders, and provide you with the goods or services you request, in order to fulfill our contract with you.
- When you visit our website, open or click on an email we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web beacons, software development kits, third - party databases, and cookies).
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also refer to the next section, Third - Party Websites and Links.
How We Use Your Personal Information
- Provide Goods and Services: We use your personal information to provide you with the Services, fulfill our contract with you, including processing your payments, shipping your orders, sending you notifications related to your account, purchases, returns or exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns or exchanges, and other features and functions related to your account. We may also allow Shopify to match your account with other Shopify services you may choose to use to enhance your shopping experience. In such cases, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or postal mail, and displaying advertisements for goods or services to you. This may include using your personal information to further customize the services and advertisements on our website and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate possible fraud, illegal, or malicious activities or take actions. If you choose to use the Service and register an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with others. If you think your account has been compromised, please contact us immediately.
- Communicate with You and Improve Services: We use your personal information to provide you with customer support and improve the Service. This is in line with our legitimate interests in responding to you, providing you with effective services, and maintaining our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use, which are related to the support of our store through Shopify, please refer to https://www.shopify.com/legal/cookies. We use cookies to support and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Service (in line with our legitimate interests in managing, improving, and optimizing the Service). We may also allow third parties and service providers to use cookies on our website to further customize the services, goods, and advertisements on our website and other websites.
Most browsers are set to automatically accept cookies by default, but you can choose to configure your browser to remove or reject cookies through browser controls. Remember that removing or blocking cookies may have a negative impact on your user experience and may cause some services (including specific features and general functionality) to not work properly or be unusable. In addition, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract - fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, shipping operations, and delivery services).
- With business and marketing partners to provide you with services and place advertisements. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct, request us, or otherwise consent to us disclosing certain information to third parties, such as shipping goods to you with your consent, or through your use of social media widgets or login integrations.
- In cooperation with our affiliated partners or other institutions within our corporate group, in line with our legitimate interests in successfully operating our business.
- In connection with business transactions such as mergers or bankruptcies, complying with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing any applicable terms of service, and protecting or defending the Service, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information of users for the purposes mentioned in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" above:
| Category | Recipient Category |
|---|---|
| Identifiers, such as basic contact details and certain order and account information | Vendors and third parties providing services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers) |
| Commercial information, such as order information, shopping information, and customer support information | Business and marketing partners |
| Internet or other similar network activities, such as usage data | Affiliate partners |
| Geolocation data, such as location determined through IP address or other technical measures |
We will not use or disclose sensitive personal information without your consent or for the purpose of inferring your characteristics.
Third - Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not ours or is not under our control, please review their privacy and security policies, as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of such websites, including whether the information on these websites is accurate, complete, or reliable. Other users of the Service and/or users of these third - party platforms may also view the information you provide in public or semi - public places, including the information you share on third - party social network platforms, and there are no restrictions on how we or third parties use that information. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Service.
Children's Data
The Service is not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided personal information to us, you can contact us using the contact details listed below and request its deletion.
As of the effective date of this Privacy Policy, we do not actually know that we "share" or "sell" (as these terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "100% security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in specific circumstances, and in some cases, we may reject your request as permitted by law.
- Right of Access/Right to Be Informed: You may have the right to request access to the personal information we hold about you, including details of how we use and share the information.
- Right to Erasure: You may have the right to request that we delete the personal information we maintain about you.
- Right to Rectification: You may have the right to request that we correct any inaccurate personal information we maintain about you.
- Right to Data Portability: Under specific circumstances and certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
- Right to Restrict Processing: You may have the right to request that we stop or limit our processing of personal information.
- Right to Withdraw Consent: If we need your consent to process your personal information, you may have the right to withdraw that consent.
- Right to Object: If we reject your request, you may have the right to object to our decision. You can object by directly replying to our rejection.
- Manage Communication Preferences: We may send you promotional emails, and you can always use the unsubscribe option shown in the email to choose not to receive these emails. If you opt out, we may still send you non - promotional emails, which may be about your account or the orders you placed.
You can exercise any of these rights by following the instructions on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before providing a specific response to a request, we may need to collect information from you to verify your identity, such as your email address or account information. Under applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such requests from an agent, we will require the agent to provide proof of your authorization for them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your requests in a timely manner in accordance with applicable law.
Complaints
If you are dissatisfied with how we process your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on your place of residence, you may have the right to contact us using the contact details listed below to object to our decision or file a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country/region where you live. Your personal information is also processed by employees, third - party service providers, and partners in these countries/regions.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authorities (as applicable), unless the data transfer is to a destination country/region that has been determined to provide an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any available rights, please call or send an email to support@starxbox.com.